Shipping Policy
Thank you for visiting and shopping at Lisbon The Label. Following are the terms and conditions that constitutes our Shipping Policy.
All shipments are signed and tracked!
FREE US Standard Shipping on orders over $75
US Standard Delivery: (2-6 Business Days) $ 6.99
US Express Delivery: (1-3 Business Days) $11.99
Canada Standard Delivery: (7-14 Business Days) $15.99
Europe Standard Delivery: (9-14 Business Days) $19.95
**Most orders will ship out within a day of ordering (we do not ship Saturdays, Sundays, or holidays), however some orders may take up to 48 business hours to process.**
Orders cannot be cancelled once they have been placed.
CUSTOMS INFORMATION:
Please note, all international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities. Lisbon The Label has no control over any duty/tax charges and is not responsible for reimbursements. Additionally, all packages are subject to being held by customs clearance for 30 days or more at their discretion. Please check your local customs website for more information. Orders are not shipped or delivered on weekends or holidays.
POLICIES AND TERMS:
To ensure that your package is properly delivered and you receive your shipment within the time frame we advertise, please make sure your address is entered fully and correctly. Use correct abbreviations and have spaces inserted properly as we do not take responsibility for correcting this information.
If a package is returned to us and deemed non-deliverable, we will issue a store credit for the net price of your item(s) minus the original shipping costs. Shipping fees are non-refundable.
If you refuse any shipments from Lisbon The Label, you will be held responsible for the original shipping charges. This amount will be deducted from your store credit. We do not offer refunds for refused or non-deliverable packages.
Be sure to check the tracking of your package. If your package hasn't been delivered due to invalid shipping address, you can reach out to the delivery carrier to change the shipping address. (Some carriers will charge a fee for this service.)
If your tracking information states that your package was delivered and you have not received it, you must contact the delivery carrier (United States Postal Service, UPS, or DHL – depending on the shipping method selected) and address the issue directly with them. Lisbon The Label does not hold or accept responsibility for packages that have been stated as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
Your order is estimated to be delivered within 2-7 business days from the date that it is shipped out, not the date that it is placed, depending on which shipping method you have chosen. When your order has been shipped, you will receive an email with tracking information.
Though we do make every effort to ensure your order is shipped out and delivered successfully within the time frame we advertise, Lisbon The Label has no control over the packages once they leave our Distribution Center. Lisbon The Label does not hold or accept responsibility over packages that are damaged, lost in transit, stolen, or delivered to incorrect addresses.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we may contact you via email.